Frequently asked question
How is my order shipped ?
Orders are shipped Monday through Friday, excluding Norwegian public holidays. Any orders placed on Saturday or Sunday will be shipped the following week. Norway: Bring Nordic countries:
Bring, DHL and UPS Express Delivery.
How long does it take for my order to reach me?
Orders are despatched within 2 working days after payment confirmation. Depending on the delivery address it will take between 1-4 working days. Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of momonna.com.
Which countries do you ship to?
Currently, from our website we only ships to Nordic countries.
For any other destinations, please contact us, contact form below under this page.
How do I track my orders?
You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us.
How do I start shopping online with momonna.com ?
For step-by-step shopping instructions, please follow the progression below:
When you have found a Product on the Website that you would like to buy, please click on the button labelled “add to cart”. This will add your Product to a virtual “shopping cart”.
To change what’s in your virtual shopping cart at any time, click on the button labelled “view cart”.
To remove a Product from your virtual shopping cart, click on the button labelled “remove” by the product.
To add more Products to your virtual shopping cart, click on the link labelled “continue shopping”.
To pay for the Products in your virtual shopping cart at any time, click the button labelled ” check out”.
How do I know if an item is in stock?
All items are in stock unless “Out of stock” is indicated. On receipt of your order if any items are unavailable , we will inform you by email and we will offer you a refund or alternative availability date where possible.
Can I deliver to another address, other than my card billing address?
Yes, it is possible if the delivery address is in the listed countries.
What is your cancellation policy?
Our cancellation policy allows you to cancel your order with us: Before the Products are delivered to you; or within 14 working days of receiving the Products.
I would like to change my order. What should I do?
If you would like to amend your order, please contact us.
How do I know that my order has been successfully submitted?
You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.
How can I pay for my order?
We accept all major credit and debit cards.
Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.
How do I use a promotion code?
To use a promotional code, please follow these steps: Place your orders. Proceed to checkout. Enter your Promotion Code at the box indicating “Promotion Code”. Simply type or copy and paste (recommended) the promotional code in this text field. Submit your order to see the final amount with your promotion discount applied.
What is your return Policy?
Please refer to our Terms and Conditions relating to returns.
Do I need to register and set up an account to shop?
It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.
What if there are missing or wrong items when I receive my order?
For missing or wrongly shipped items, please contact us here and quote your transaction reference number. Our customer service will advise you on what to do next.
Is there a minimum order value?
There is no minimum order requirement. Delivery charges will remain as specified.
Is my personal information kept private?